Cancellations and Refunds Policy

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1. General Cancellation Policy:

Customers can cancel reservations without any charges if the cancellation is made within the designated early cancellation window. Cancellations made outside this window may be subject to a fee that varies depending on the service and notice given. To cancel, contact the Company by phone or email with your reservation number and reason for cancellation.

2. Specific Cancellation Timeframes and Fees (Example - Adapt to your business):

Specific cancellation timeframes and fees vary based on the vehicle type and event. The table below provides examples:

Vehicle TypeCancellation Timeframe to Avoid FeesCancellation Fee (within specified timeframe)Cancellation Fee (less than specified timeframe or no-show)Sedans and SUVs[24 hours] prior to service date[0% of total fare][50% of the total fare]Vans[48 hours] prior to service date[0% of total fare][50% of the total fare]Buses and Limousines[7 days] prior to service date[0% of total fare][50% of the total fare]Special Events (e.g., Holidays, Proms)[48 hours] prior to service date[0% of total fare][50% of the total fare]Weddings and Proms[Specific cancellation notice, e.g., 30 days or more][Deposit non-refundable][Full price contracted]

For special events like weddings and proms, different policies may apply, including non-refundable deposits and potential full charges for cancellations within a specific timeframe.

3. Deposit and Refunds:

Many reservations require a deposit. Deposit refunds may be possible for cancellations within the early cancellation window. No refunds are typically processed for no-shows or if the driver is already en route.

4. No-Fault Cancellations (e.g., Flight Delays):

Cancellations due to unforeseen circumstances like flight delays or natural disasters may have different rules. Contact the Company as soon as possible in such situations.

5. Rescheduling Options:

Rescheduling might be possible without fees; contact the Company to discuss options.

6. Force Majeure Clause:

Situations beyond your control, such as extreme weather, may be covered under a force majeure clause, potentially exempting you from fees if recognized by the Company.

7. Open Communication:

Contact the Company as soon as possible if you need to make changes or cancel; more notice allows for greater flexibility.

8. Review Your Booking:

Review the specific cancellation and refund policy for your chosen service before booking.

By booking a service with [Your Limousine Company Name], you acknowledge that you have read and agree to our Cancellation and Refund Policy.

Disclaimer: This is a sample policy. Consult with legal counsel to ensure the policy complies with all applicable laws and regulations in your jurisdiction. Specific cancellation timeframes and fees should be determined based on your business's needs and practices.